Shipping & Delivery
Shipping and Delivery Policy
At It’s Care Hair, we are committed to ensuring that your products are delivered to you as quickly and efficiently as possible. Please take a moment to review our shipping and delivery policy for details on how we process and ship orders.
1. Delivery Charges
- Inside Dhaka: A delivery charge of 70 BDT will be applied for all orders within Dhaka city.
- Outside Dhaka: For deliveries outside Dhaka city, a delivery charge of 120 BDT will apply.
2. Delivery Timeline
We strive to deliver your products as quickly as possible:
- Inside Dhaka: Orders are typically delivered within 2-3 working days from the date of order confirmation.
- Outside Dhaka: Orders are typically delivered within 3-5 working days, depending on the destination.
Please note that these timelines may vary slightly during peak seasons, sales events, or in cases of uncontrollable circumstances (such as strikes, natural disasters, or transportation disruptions).
3. Order Processing
- Orders are processed Monday to Saturday. Any orders placed on Sundays or public holidays will be processed the next working day.
- Once your order is processed, you will receive a confirmation message or email with the estimated delivery time and tracking details (if applicable).
4. Shipping Confirmation
After your order has been shipped, we will send you a shipping confirmation with details, including the tracking number (if applicable). You can use this number to track your package and stay updated on its delivery status.
5. Failed Delivery Attempts
- If our delivery partner is unable to deliver your package after multiple attempts due to incorrect information, unavailability, or refusal to accept, your order may be canceled, and any charges may not be refundable.
6. Change of Address
If you need to change the delivery address after placing an order, please contact our customer service team immediately. Changes to the delivery address are only possible before the order is dispatched.
7. International Shipping
Currently, we do not offer international shipping. We only deliver within Bangladesh.
8. Shipping Delays
While we make every effort to ensure your order is delivered within the specified time, unforeseen delays may occur due to factors beyond our control. If there is a significant delay in the delivery of your order, we will inform you promptly.
9. Contact Information
If you have any questions regarding our shipping and delivery policy, or if you experience any issues with your order, please contact our customer support at [+880 1961384497 ]